SHIPPING, RETURNS AND GENERAL CONDITIONS 

​

What is your return policy?

​

Due to the nature of our botanists, for reasons of hygiene, exchanges and returns are not accepted. However, if  have a problem with your order as soon as it arrives (broken, wrong item received, etc.), please contact us within 48 hours of receiving your order at contact@mmitay.com, and with a photo of the product along with the order number. of the order and the full name  and return reason so we can see what the most viable solution is to fix the problem.

MAMITAY in this case will cover the shipping costs for any replacement that needs to take place, within the parameters  referred to above.
 

​

What should I do if I don't receive what I asked for?  

​

We apologize for the lapse. Please contact us at contact@mamitay.com or on +351 91 655 87 68. Indicate in which name/email you placed the order and the corresponding number in the subject of the email. We will help you as soon as possible!

​

I sent an email and still haven't received a response. Because?

​

MAMITAY is headquartered in Portugal and our hours are from Monday to Friday, from 9:00 to 18:00 GMT. We aim to respond to all inquiries within 48 hours of receipt, so please wait. We will contact you as soon as possible.

​

I received damaged products, what should I do?

​

If there is a problem with an item, please notify our customer service team as soon as possible by sending an email to contact@mmitay.com or via phone/Whatsapp to +351 91 655 8768. We will resolve it as soon as possible - just We ask that you include as much detail as possible, including photos.

​

How can I return or exchange an item?

​

If you are dissatisfied with a product, please send an email to contact@mamitay.com with "RETURN" in the subject line. In the email, include a photo of the product you want to return and why. If this return is possible and accepted by our returns department, you are hereby notified that, when sending the return, it is at your own cost.  

​

My return was incorrectly refunded. How should I proceed?

​

We're sorry if we made any mistakes when processing your return. If you were expecting a refund and were not refunded the full amount, it may be because we do not refund delivery, shipping and handling costs. Please contact us via email (contact@mamitay.com) or telephone (+351 91 6558768) and explain the situation.

​

Can I update my order after it has been submitted?

​

Unfortunately, we cannot make changes once your order has been placed, but please feel free to email us at contact@mamkitay.com so we can do our best to accommodate you!

​

How long does it take to process a return?

​

Once received by us, your return request is usually processed within 2-5 business days.

​

​

Cancellations and Returns Events:

​

workshops  

​

In case of withdrawal of the participant 8 days before  of the workshop, without proven justification of cause majeure, (medical certificate) the amount is not refunded.  

​

If you are unable to attend the workshop or  who cancels, with a period longer than 9 days from the date of the workshop, the amount is refunded minus 20% referring to material expenses and contribution to the Winaypaq School.  

​

If the Workshop is canceled due to the COVID-19 pandemic situation. The participant has two options:

1) receive a full refund or

2) keep a voucher for the next workshop

​

If the participant has to cancel due to COVID-19, in order to receive a full refund,
to justify with a PCR test  72 hours before the start of the workshop. We only ask for a 5% contribution to the Winaypaq School .  

​

If you choose to leave the workshop at any time after arriving at the site, the amount will not be refunded.

​

1:1 Online Sessions

​

In case of withdrawal  of the participant 48 hours before the session without prior notice the amount is not refunded , under notice from the client to the facilitator within 48 hours prior to the session, the same can be rescheduled  to another date as  availability   of the facilitator.

​

In case of no-show on the day of the session, the amount will not be refunded.

​

In case of withdrawal  of participant 24  hours before the session  the amount is not refunded , under the client's illness  in the  24 hours prior to the session, it can be  rescheduled  to another date as  availability   of the facilitator.

​

In case of cancellation by the Facilitator, the session will be fully refunded to the client or rescheduled for an agreed date.

​

​

​

​

​

​